You need to know to prepare your trip

PAYMENTS AND SECURITY DEPOSIT
Upon check in at the Resort, please be advised that you will be required to show the credit card you used to pay for your stay; same card must be used for your $300 USD security deposit. This is only a hold and will be released 48 hours after your check out if no damages or losses occur. The card holder must be the person who makes the check in, pays for the reservation and the one that leaves the security deposit, other person will not be allowed *

We prefer Debit or credit card payments.

– At the time of booking a reservation, we charge 50% of the total reservation cost.
– Credit card VISA and MC credit card payments are processed in US dollars.

It is important that you clearly understand our policy for refunds, cancellations and changes.
We do NOT accept DISCOVERY.

-Contact Palomas Condos by email (laspalomasoceanfront@gmail.com) or text (480-940-1479) to request date changes.

– Rates are subject to change.
– There will be no reservation changes allowed within 14 days of the arrival date.
– Confirmed reservations which are requested to be cancelled at least 30* calendar days before the arrival date will be fully refunded.
– For cancellations requested within 29 days and 14 days prior to arrival, the initial payment of the reservation will be hold.

– For cancellations requested within 14 days  prior to arrival and no-shows, the total stay will be forfeited.
– There are no refunds for early departures.
– There are no refunds for holiday dates.
– There is no refund in case of eviction, zero tolerance policy.

Please be advised that all of our condominiums are non-smoking units. If any signs of smoking are found inside unit, you will receive an on-the-spot infringement notice of $150dlls.
No smoking in swimming pool areas. Designated areas are signalized.
Note the condos that may have Jacuzzi and Fire Pits are for decorating purposes they are not to use due to security reasons

Each condominium is for a specific number of guests (including adults and children).

1 bedroom = 4 guests;  2 bedroom = 6 guests;  3 bedroom = 8 guests

Only one additional person is allowed over the maximum capacity of the unit and will have a $35.00 USD charge per night, Children not yet 3 years old are not counted as extra person and we will not be charge for them. We do not accept reservations made by people under 25 unless accompanied by someone over 25 during their stay.

If the condominium were to your liking during your stay and you would like to request the same room in the future, please make this request at the time of making your new reservation

Rules & Regulations  Check-in Time 4:00 p.m. – Check-out Time 11:00 a.m.

Welcome to Las Palomas Beach & Golf Resort. We are pleased to have you here and are confident that you will abide these Rules and Regulations, which are provided for your convenience and for our other guests. Please consider yourself informed that rowdy and disruptive behavior will not be tolerated, the Rules and Regulations of the condominiums and of Mexico are enforced, and those who violate them will be held accountable including, but not limited to, arrest by the appropriate authorities, eviction from the premises and/or forfeiture of all monies paid.

• If there is anything wrong with the condominium, please notify the front desk within 20 minutes of your arrival (including cleaning).
• Do not move or rearrange the furnishings, and avoid removing any items from the condominium, including dishes, glasses, chairs, etc. Everything is inventoried and if anything is damaged, broken, missing, or misplaced it will be charged to you. Please report any visible damage immediately upon check-in.
• Mexican law prohibits firearms and fireworks.
• Handling or storing flammable, explosive, or dangerous materials or products within the condominium is strictly prohibited.
• Las Palomas Beach and Golf Resort and its Homeowners Association (HOA) maintain a Zero Tolerance Policy for threatening or abusive behavior. Harassment or physical abuse of one person to another is prohibited, violators of this and other rules outlined herein are subject to immediate removal from the property.
• Congregating in the parking areas to party is not allowed.
• To guarantee quiet enjoyment and relaxation of all guests, there is a curfew for parties and loud music, in general for all types of noise, from 10:00 p.m. to 7:00 a.m. After 10:00 p.m., security will intervene. •Check-out time is 11:00 a.m. Any extension must be authorized by reception. Any check out from 11:00 AM to 4:00 PM must be authorized in advance and will have an hourly extra charge… In case of staying after 4:00 p.m. the total charge for the night will be made. Use of the areas after check-out is not permitted. If late check-out is made without authorization from Front Desk or Customer Service, the corresponding charges based on the above criteria will be applied automatically.
• Each condominium accepts a specific number of guests (including adults and minors). Only one extra person over the maximum occupancy per unit is allowed, only with prior authorization and with a charge of $35.00 USD per night.
• Only condominium owners and guests will have access to services such as pool towels, gym, pools and grills.
• The bracelet provided at check-in must be always worn during your stay, this allows security personnel to easily identify you and keep out unauthorized persons. If you do not wear your bracelet you may be approached by security personnel, who will escort you off the property. (The charge for loss of the bracelet is $12.00 USD).
• Owners are required to always wear their prestige cards to be identified in the common areas. •Security may ask you for your identification at any time.
• Barbecues are only allowed in the designated areas, balconies and patios are not designed for barbecues.
• Pets are not allowed, only service animals with registration. Only owners may bring dogs to the development, which must be on a leash. Owners are required to walk their dogs in designated areas and pick up after their dogs. Barking dogs must be controlled by their owner. If the barking has not abated and the owner is unable to control it, the owner will have to remove the dog from the development. •Hanging clothes or any items on the balcony railings is strictly prohibited.
• All units are equipped with a reverse osmosis water purification system; use water from the refrigerator or small kitchen for drinking water.
• All vehicles in the complex must have their Parking Pass visible and current. One covered parking space per unit will be provided; additional vehicles, as well as trailers and recreational vehicles must use the outside parking lot.
• Gasoline and/or propane containers are prohibited in the subway parking lot, inside the units and hallways.
• All-Terrain Vehicles (ATV’s), Jet Skis and Sand Rails are allowed on the property but not to circulate on the beach.
• Glass containers, thermos or coolers are not allowed in the gym or pool area.
• Only Owners may bring coolers into the pool area, and it must fit under their chair. Guests and guest of owners are not allowed to bring coolers of any kind into the pool area.
• Excessive noise and loud language are not acceptable.
• The use of headphones is required to listen to any type of music in the common areas.
• It is not permitted to reserve palapas and lounge chairs by placing objects on them. All items left on the lounge chairs for an excessive length of time will be removed by security personnel to allow other guests to use the lounge chairs.
• Las Palomas Beach and Golf Resort and its Homeowners Association (HOA) are not responsible for any accidents inside and outside the resort, you are responsible for yourself, your family, and friends.
• Las Palomas Beach and Golf Resort and its Homeowners Association are not responsible under any circumstances for any loss of money, jewelry, or other valuables, for theft or loss of items left on the beach, pool areas, vehicles or in the condo, please be sure to lock the unit. (Deposit any valuables in the safe available in the condo).
• The hammock garden is designed for adults. Hammocks are not to be used as swings.
• Children under 14 years of age are not allowed near the pools, jacuzzis or beach without adult supervision at any time.
• Children under the age of 14 are not allowed in the jacuzzis.
• Children under the age of 10 must be accompanied by an adult. Parents are responsible for supervising their children.
• There are no lifeguards near the pools, jacuzzis and beach, children must be always under adult supervision.
• Diving and running are not allowed around the pools and jacuzzis.
• The use of bathing suits is mandatory, in the pool only synthetic t-shirts are allowed for sun protection. •Nudism is not allowed.
• Use an inflatable float or soft material to slide down the slide to prevent skin damage.
• Deposit trash in designated areas, not in the hallways.
• Smoking is not permitted in the buildings, elevators, restaurants or in the condominium units.
• The beach is a Federal Zone, its surveillance and control is overseen by the competent authorities. •CASH OUT. Please note that the unit must be unoccupied for the maid inspect it, the waiting time depends of the Inspection process in the room.
• IMPORTANT – Expect delays in check-in and check-out due to high occupancy.

• It’s recommended to pre check in using the following link or the app:   las palomas resort and press the check in button.  You will need the confirmation letter number you received from Ground Floor Specialists, the last name as written on the confirmation letter and the zip code you used to make the reservation

https://owners.laspalomasresort.net/cing/#/kiosk/3503/rdp01~rdpserver

• If  you don’t pre check in they will ask the following information at the front desk:
• Each guest name
• All vehicules information : brand, model, color, licence plate
• The credit card you used to pay for your stay
• Same card will be used to hold the security deposit in case of damages to the condo and/or its content. The hold will be released once the condo is inspected when you check-out if no damages or losses occur
• The card holder must be the person who makes the check in, pays for the reservation and the one that leaves the security deposit, other person won’t be allowed.
• They will propose you to open an «Open tab : food and beverage credit » to use during your stay

Have a quick look to make sure there are no damages; if you notice something please dial 0 and  report it right away

The resort is responsible for any immediate maintenance issues, please dial 0. If the resort doesn’t respond within reasonable time to your request please email us

The resort is responsible for housekeeping; for cleaning issues please dial 0. Please be demanding with the resort and housekeeping. On the other hand, if the cleaning lady does a good job, we suggest you tip a bit.

They are available at pool house up to the number of wristbands included in your rental. To avoid charges at check-out, please make sure you return the towels prior to check-out time.

New towel system :

The new system is very easy to operate, and it consists of only putting in how many towels each person is requesting. The towel person will scan your wristband and automatically the system will provide the required information, (name, room number, reservation number, arrival date and departure date). The towel person will then type how many towels were provided. When you return the towels, the towel person will type in how many towels are being returned. The system will keep a record of the exact day and time the towels were returned and how many.

4 in a 1 bedroom

6 in a 2 bedroom

8 in a 3 bedroom

They will change the ones on the floor for fresh ones during daily cleaning touch ups

There are dishes, kitchenware, pots and pans, toaster, blender.